Reading Skills for Today's Adults

 2-1-1 is a free 24/7 help line. This help line is provided by United Way. It is available in the United States and in Canada. Some people call to talk over a problem. Others call to get a phone number for a community program or service. Every call is different.

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2-1-1 helps people find help. Do you need help finding childcare or housing? Call 2-1-1. Would you like information about job training or schools? Call 2-1-1. Are you wondering where to find some counseling help? Call 2-1-1.

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 2-1-1 is used across the country to help people with various needs such as

• Basic human needs: shelters, food banks, rent and utility assistance

• Physical and mental health: insurance, support groups, and counseling

• Elderly and disabled care: Meals on Wheels and home health care

• Support for children and families: childcare, Head Start, and tutoring

• Employment: job search, training, unemployment rights

2-1-1 also offers suicide prevention and crisis counseling. The trained phone counselors listen. They try to understand what callers are saying and feeling. They are supportive to callers in crisis.

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Each call is confidential. Staff does not share information they hear. The calls can be anonymous. People do not need to give their names when they call 2-1-1.