2-1-1 is a free 24/7 help line. This help line is provided by United Way. It is available in the United States and in Canada. Some people call to talk over a problem. Others call to get a phone number for a community program or service. Every call is different.
2-1-1 helps people find help. Do you need help finding childcare or housing? Call 2-1-1. Would you like information about job training or schools? Call 2-1-1. Are you wondering where to find some counseling help? Call 2-1-1.
2-1-1 is used across the country to help people with various needs such as
Basic human needs: shelters, food banks, rent and utility assistance
Physical and mental health: insurance, support groups, and counseling
Elderly and disabled care: Meals on Wheels and home health care
Support for children and families: childcare, Head Start, and tutoring
Employment: job search, training, unemployment rights
2-1-1 also offers suicide prevention and crisis counseling. The trained phone counselors listen. They try to understand what callers are saying and feeling. They are supportive to callers in crisis.
Each call is confidential. Staff does not share information they hear. The calls can be anonymous. People do not need to give their names when they call 2-1-1.