A Call to the Doctor
There are many reasons why people may need to call a doctor. Oftentimes people call to schedule an appointment. They may also call because they have questions about a medical issue or about a medication. All of these are good reasons to call a clinic or doctor’s office.
Most people have a regular doctor to call when they need medical help. If that is not the case, a nearby doctor can be found in the phone book, on the internet, or by contacting one’s health insurance company.
Unless there is a life-threatening emergency, a clinic doctor should be called. It is important to call a doctor’s office to make an appointment, as opposed to simply showing up at the clinic. If a patient needs to be seen right away, a same-day appointment is a possibility. A typical call to the doctor may sound something like this:
Receptionist: “Good Morning, Healthy Body Medical Center. My name is
Ann. How may I help you?
Caller: “I think my daughter needs to see a doctor.”
Ann: “Okay. What are the concerns you have about your child?”
Caller: “She has had a sore throat and temperature for the last two days.”
Ann: “Who is your daughter’s regular doctor?”
Caller: “Doctor Bryn.”
Ann: “What is your daughter’s first and last name and date of birth?”
Caller: “Kate Turk. She was born on May 8th, 1996.”
Ann: “Thank you. Doctor Bryn could see Kate today at 2:00 p.m.”
Caller: “That will work. See you at 2:00 p.m. Thank you.”
In some cases, a recorded message is the first thing a person hears when calling a medical clinic. You may be asked to make a numeric selection based on your reason for calling. Listen carefully so you know which number to press. When in doubt of whom to speak with, it is best to choose a receptionist. The receptionist can often schedule appointments and route calls to nurses and doctors.