Taking a Message
Don works at a flower shop. He has many tasks. One is to answer the telephone. Telephone orders are a big part of the shop’s sales. Don’s boss told him how she wants it done.
She said to answer the four “W” questions: who, what, when, where. The phone rings. Don says, “Hello, this is the Main Street Flower Shop. How may I help you?”
“Hi, my name is Phil Brown,” the caller says. “I would like to send my wife six red roses today. My address is 106 First Street.”
Don replies, “Okay. The flowers go to Mrs. Brown. The address is 106 First Street. She will receive six red roses today. Thank you for your order, Sir.”
Don did a good job on the telephone. He listened to Mr. Brown and was polite. He got all of the “W” questions answered. The order is complete.