Taking a Message

Don works at a flower shop. He has many tasks. One is to answer the telephone. Telephone orders are a big part of the shop’s sales. Don’s boss told him how she wants it done.

She said to answer the four “W” questions: who, what, when, where. The phone rings. Don says, “Hello, this is the Main Street Flower Shop. How may I help you?”

“Hi, my name is Phil Brown,” the caller says. “I would like to send my wife six red roses today. My address is 106 First Street.”

Don replies, “Okay. The flowers go to Mrs. Brown. The address is 106 First Street. She will ​receive​ six red roses today. Thank you for your order, Sir.”

Don did a good job on the telephone. He listened to Mr. Brown and was polite. He got all of the “W” questions answered. The order is complete.

0

13

24

35

 

46

57

65

78

90

91

 

101

112

119

 

132

144

147

1st Reading - Taking a Message
00:00 / 00:00
2nd Reading - Taking a Message
00:00 / 00:00
3rd Reading - Taking a Message
00:00 / 00:00

© 2015 by Southwest Adult Basic Education

Project made financially possible through grants from:

Southwest Initiative Foundation, Marshall Community Foundation, Southwest Regional Transition Partners, Southwest Adult Basic Education, Marshall Healthcare Partners

Except where otherwise noted, content on this site is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 License.